Shipping Policy

Shipping And Delivery Process:

Once your payment is approved, the shipping process takes approximately 10 to 12 business days. As soon as your order is dispatched, you will receive an email containing your shipping and tracking details. If there are any unexpected delays beyond the estimated timeframe, you can reach out to us via email for prompt assistance. (Delivery delays may occur due to public holidays or unforeseen natural disasters.)

We offer FREE SHIPPING on orders over $90. If you require expedited shipping, we provide an Expedited Shipping option for $30, which takes 6 to 7 business days for processing and an additional 1 to 2 business days for delivery.

Shipping Partners and Delivery Process:

We collaborate with trusted shipping carriers, including DHL Express and FedEx Express, ensuring safe and timely deliveries. Once your order is shipped, you will receive an email with tracking information. If you are unavailable at the time of delivery, you may arrange for a neighbour to accept the package on your behalf or leave a note directing the courier to deliver it to a designated location.

Important Shipping Information:

To ensure successful delivery, customers must provide an accurate shipping address, a valid contact number, and relevant personal details. We do not ship to PO Boxes or APO/FPO addresses—a complete physical or residential address is required. If you need to update your shipping address, please contact DHL Express or FedEx Express directly for any modifications.

Order Confirmation and Notifications:

Once you place an order with California Outfits, you will receive an order confirmation email along with a copy of your receipt. If you do not receive this notification, it may indicate a technical issue, and your order will not proceed until confirmation is successfully sent.

Claims for Late Delivery or Damaged Items:

We prioritize customer satisfaction and offer compensation for late deliveries or damaged products. If you do not receive your package within the estimated timeframe and are unable to track it, we will issue a refund to your credit card or PayPal account or provide a replacement. If your order arrives damaged or defective, please contact us via email within 7 business days of delivery to report the issue. Additionally, we offer a 30-day return policy for refund claims

Estimated Delivery Time:

Once shipped, your package is expected to arrive within 5 to 7 business days. For expedited shipping, delivery will take an additional 1 to 2 business days after processing.