Frequently Asked Questions
How can I pay for my order with californiaoutfits.com?
Paying for your order is easy with californiaoutfits.com! We accept Visa, Mastercard, American Express, and Discover cards.
Can I make changes after placing my order?
Yes, you can make changes if your order hasn’t shipped yet. Contact our customer service for assistance.
Where can I find information about my order?
You will receive an email containing all your order details, including item prices, order number, and shipping charges.
Do you ship orders worldwide?
We offer worldwide shipping, except to Israel, Russia, and APO/FPO addresses. For any specific inquiries, please contact us at sales@californiaoutfits.com or chat with us directly.
Is ordering online secure?
Certainly! We use SSL encryption to safeguard your information and PayPal for secure transactions.
How long will it take to receive my order?
Orders usually arrive within 10-12 business days. If there’s any delay, contact our customer service for help.
How will I know if my order has been received/confirmed?
You’ll get an email confirmation within minutes after placing your order.
What if I have a problem after receiving my order?
If you encounter any issues, contact our Customer Service Team immediately. Check our return and exchange policy for more details.
How can I track my order?
Once your order has been dispatched, you will receive tracking information via email. Additionally, you can track your order on our website.
How can I cancel my order?
Orders can be canceled prior to shipping. If the item has already been dispatched, you’ll need to receive it first and then request a return.
Can I exchange my item for something else?
Yes! If you’d like to exchange your item, contact our customer service for assistance.
Are your sizes true to the size chart?
Yes, our sizes match the size chart exactly. Use it confidently to find your perfect fit.
Do you offer custom sizes?
Custom sizes are available for suits only.
Are sizes listed in inches or centimeters?
We provide sizes in both inches and centimeters for your convenience. Check our size guide for details.
How can I use my coupon code?
Enter your coupon code at checkout to apply your discount.
Do I pay for return shipping?
Yes, while we offer free shipping for orders, return courier charges are not covered.
How will I receive my refund?
Refunds will be issued to your original payment method and typically take 6-7 business days to process.
What courier service do you use?
We utilize FedEx and DHL for international shipments and USPS and UPS for deliveries within the United States.
Do you have any retail stores?
California Outfits operates exclusively online; we don’t have physical retail locations.
Will I be charged customs fees?
We label items as gifts and declare a lower value to help reduce customs fees in accordance with your country’s regulations.
How can I contact California Outfits for more questions?
For any further inquiries, email our Customer Care Department at sales@californiaoutfits.com or chat with us directly.